Master Service Agreement

1 Parties & Agreement to Terms

This Master Service Agreement is entered into between:

By booking an appointment — whether by phone, text message, email, website form, or any other means — the Client acknowledges that they have read, understood, and agreed to the terms and conditions of this Agreement. No separate written signature is required for this Agreement to be binding.

2 Scope of Services

Clear Intentions Window Washing provides the following services, as selected and confirmed at the time of booking:

• Exterior Window Washing — cleaning of all accessible exterior window surfaces, including glass, frames, and sills using professional-grade squeegee technique and streak-free solutions
• Interior Window Washing — cleaning of interior glass surfaces with appropriate interior-safe solutions and lint-free cloths; Client must remove window treatments (blinds, curtains) and breakable items prior to service
• Screen Cleaning — removal, washing, drying, and reinstallation of removable window screens; screens are scrubbed and rinsed to remove dust, debris, and cobwebs
• Track & Sill Cleaning — vacuuming, wiping, and detailing of window tracks and sill channels to remove accumulated dirt, dead insects, and debris
• Hard Water Stain Treatment — application of specialized mineral deposit removal products to dissolve calcium and lime buildup caused by Arizona's hard water; results vary based on severity and prior treatment history
• Post-Construction Cleanup — removal of sticker residue, paint overspray, caulk, and construction debris from glass surfaces; pricing quoted separately based on scope
• Move-In / Move-Out Cleaning — comprehensive interior and exterior window cleaning for property transfers; includes tracks, sills, and screens
• Commercial Window Washing — regularly scheduled exterior and interior window cleaning for storefronts, office buildings, retail centers, and commercial properties; scope defined in individual commercial service addenda

Services not listed above are outside the standard scope of this Agreement and require a separate written quote. The Company reserves the right to decline any service request at its sole discretion.

3 Scheduling & Property Access

3.1 Appointment Scheduling. Appointments are scheduled by mutual agreement between the Company and the Client via phone, text, email, or website contact form. The Company will confirm the appointment date, estimated time window, and service scope before the scheduled date.

3.2 Client Availability. The Client is not required to be present during exterior-only service. However, the Client must:

• Ensure all gates, side yards, and exterior access points are unlocked and accessible on the day of service
• Secure pets inside the home or in a fenced area away from the work zone for the duration of service
• Remove or relocate vehicles, furniture, potted plants, or other obstructions from areas requiring service
• Be present or have an authorized adult representative on-site for any interior window washing service

3.3 Unable to Access Property. If the technician arrives and is unable to access the property due to locked gates, unrestrained animals, or other Client-side obstructions, a lock-out fee of $50.00 may be charged to compensate for lost drive time and scheduling. The Company will make one reasonable contact attempt before departing.

3.4 Time Windows. The Company provides arrival time windows (e.g., "between 9 a.m. and 11 a.m."). Exact arrival times cannot be guaranteed due to the nature of field service scheduling. The Company will contact the Client if delays of more than 30 minutes are anticipated.

4 Pricing & Payment Terms

4.1 Pricing. Service pricing is based on the type of service, number of windows, property size, level of soiling, and any special conditions identified during the estimate process. All prices are quoted inclusive of labor and standard cleaning materials.

4.2 Estimates. Written or verbal estimates are provided in good faith based on information available at the time of quoting. Final pricing may be adjusted on-site if the actual scope of work differs materially from the estimate (e.g., significantly more windows than reported, severe hard water buildup requiring additional treatment time, or post-construction debris not disclosed at booking). The technician will notify the Client of any pricing adjustments before proceeding.

4.3 Payment Due Date. Payment is due in full upon completion of service on the day of service unless otherwise agreed in writing. The Company accepts:

• Cash
• Check (payable to: Clear Intentions Window Washing)
• Venmo / PayPal / Zelle (business account details provided at time of service)
• Major credit/debit cards (when available via mobile card reader)

4.4 Returned Checks. A returned check fee of $35.00 will be added to the outstanding balance for any check returned due to insufficient funds. The Client will be required to settle the outstanding balance plus the returned check fee within five (5) business days.

4.5 Late Payments. Invoices unpaid beyond fifteen (15) calendar days from the service date are subject to a late fee of 1.5% per month (18% annually) on the outstanding balance. The Company reserves the right to suspend future service for Clients with outstanding unpaid balances.

4.6 Commercial Accounts. Commercial Clients may be offered net-15 or net-30 payment terms by written agreement. Commercial accounts with balances outstanding beyond the agreed payment terms are subject to the same late fee schedule described in Section 4.5.

5 Recurring Service Plans

5.1 Plan Options. The Company offers recurring service plans at a discount compared to one-time service rates:

• Monthly Plan — 12 scheduled cleanings per year; preferred for commercial properties and homes near construction or high-dust areas
• Bi-Monthly Plan — 6 scheduled cleanings per year (every other month)
• Quarterly Plan — 4 scheduled cleanings per year (every 3 months); ideal for most Sierra Vista residential properties
• Semi-Annual Plan — 2 scheduled cleanings per year (spring and fall); basic maintenance plan

5.2 Plan Pricing. Recurring plan pricing is confirmed at the time of enrollment and is subject to annual review. The Company will provide at least thirty (30) days' written notice before any rate adjustment.

5.3 Plan Cancellation. Recurring plans may be cancelled by either party with a minimum of fourteen (14) days' notice prior to the next scheduled service date. Cancellation within fourteen (14) days of a scheduled recurring appointment may result in a cancellation fee equal to 25% of the scheduled service value for that appointment.

5.4 Post-Monsoon Service. During Arizona monsoon season (approximately June through September), recurring clients may request a complimentary spot-check touch-up within seven (7) days of a severe dust storm or wind event. This courtesy service applies to exterior glass only and is subject to technician availability.

6 Cancellation & Rescheduling Policy

6.1 Client Cancellations. The Company requests at least 24 hours' notice for appointment cancellations or rescheduling. Cancellations made with less than 24 hours' notice, or same-day cancellations, may be subject to a cancellation fee of up to $50.00 to cover technician scheduling and drive time.

6.2 No-Show Policy. If the Client is not present for a pre-arranged interior service appointment and has not notified the Company prior to the technician's arrival, the appointment will be treated as a no-show. A no-show fee of $50.00 applies and must be paid before a new appointment will be scheduled.

6.3 Company Cancellations. The Company reserves the right to cancel or reschedule appointments due to unsafe weather conditions, equipment failure, staff illness, or other circumstances beyond our control. In such cases, the Company will notify the Client as soon as possible and will reschedule at no additional charge to the Client.

6.4 Weather Cancellations. Window washing is not performed in rain, high winds exceeding 25 mph, or when temperatures fall below 35°F or exceed 105°F, as these conditions affect cleaning quality and technician safety. Arizona monsoon storms, dust storms (haboobs), and flash flood warnings are grounds for same-day cancellation with no cancellation fee applied to the Client.

7 Satisfaction Guarantee

7.1 Our Commitment. Clear Intentions Window Washing is committed to delivering streak-free, professional results on every visit. If you are not satisfied with any aspect of our work, we ask that you contact us within 24 hours of service completion so we can assess the concern and make it right.

7.2 Re-Service. Upon a valid quality complaint reported within the 24-hour window, the Company will return to the property within two (2) business days to correct the identified issue at no additional charge to the Client. The re-service applies only to the specific windows or areas identified in the complaint.

7.3 Exclusions from Guarantee. The satisfaction guarantee does not apply to:

• Windows that become soiled, dusty, or spotted after service completion due to weather, irrigation overspray, pets, or other Client-side or environmental factors
• Hard water stains that were disclosed as potentially non-removable prior to service
• Pre-existing scratches, chips, seals failures, or other glass defects present before service
• Conditions caused by improper Client preparations (e.g., sprinklers running during or after service)
• Windows located above the reach of standard ground-based equipment where access was restricted by the Client

7.4 Refunds. Monetary refunds are issued only in cases where the Company is unable to re-perform the disputed service within a reasonable timeframe and the Client has provided the Company a good-faith opportunity to correct the issue. Refunds, if approved, will be issued within ten (10) business days.

8 Liability & Insurance

8.1 Insurance. Clear Intentions Window Washing maintains general liability insurance coverage appropriate for a residential and light commercial window washing operation. Proof of insurance is available upon written request.

8.2 Limitation of Liability. The Company's total liability for any claim arising out of or related to services provided under this Agreement shall not exceed the total amount paid by the Client for the specific service appointment giving rise to the claim. In no event shall the Company be liable for indirect, incidental, consequential, or punitive damages.

8.3 Damage Claims. If the Client believes that property damage was caused by the Company during service, the Client must:

1. Report the damage to the Company in writing (text or email) within 48 hours of service completion
2. Preserve the area in its post-service condition and allow the Company to inspect the claimed damage before any repairs are undertaken
3. Provide photographic evidence of the damage and any supporting documentation

Damage claims reported after the 48-hour window or where evidence has been altered or removed may not be considered.

8.4 Pre-Existing Conditions. The Company is not liable for damage to windows, frames, screens, seals, or surrounding structures that were in a deteriorated, cracked, broken, or compromised condition prior to service. Clients are encouraged to disclose any known fragile or damaged windows at the time of booking.

8.5 Acts of Nature. The Company is not liable for damage caused by wind, dust, rain, or other weather events that occur after service completion or during service if weather conditions deteriorate unexpectedly.

8.6 Valuables. The Company is not responsible for damage to or loss of Client property (artwork, collectibles, breakables, plants) left in or near the service area during interior or exterior window cleaning. The Client is responsible for removing or securing valuables before service.

9 Property Conditions & Client Responsibilities

9.1 Accurate Information. The Client agrees to provide accurate information about the property, including the number of windows, window types, floor levels requiring service, any known hazards, and any conditions (such as hard water damage or post-construction debris) that may affect the service.

9.2 Safe Work Environment. The Client agrees to maintain a safe work environment for Company technicians, including:

• Securing or confining all dogs, cats, and other pets away from the work area for the duration of service
• Informing the Company in advance of any bees, wasps, or other stinging insect nests near windows or eaves
• Ensuring that ladders, if needed, can be safely positioned without danger of falling or tipping
• Notifying the Company of any electrical hazards, buried utilities near water access points, or other site-specific safety concerns

9.3 Window Preparation. For interior window cleaning, the Client agrees to:

• Remove window blinds, curtains, drapes, or other window treatments prior to the technician's arrival
• Remove breakables, plants, and personal items from window sills and surrounding areas
• Move furniture or objects that obstruct access to interior windowsills

If the Client has not prepared the windows prior to the technician's arrival, the technician may proceed without moving Client property, and the Company shall not be liable for damage to unprepared areas.

9.4 Irrigation Systems. The Client agrees to disable all automated irrigation and sprinkler systems for a minimum of four (4) hours after service completion to prevent water spots on freshly cleaned windows. The Company is not liable for water spots caused by sprinkler overspray that occurs after service.

9.5 Screen Condition. The Client acknowledges that window screens are delicate and may be in varied states of condition. The Company will handle all screens with reasonable care; however, screens that are torn, have loose frames, or have corroded spline are at an elevated risk of damage during removal and reinstallation. The Company will advise the Client if a screen appears fragile before removing it.

10 Hazardous Conditions & Right to Refuse Service

10.1 Technician Safety. The safety of our technicians is paramount. The Company reserves the right to refuse, pause, or terminate any service if the technician determines that conditions present an unreasonable risk of injury or harm, including but not limited to:

• Unsecured or aggressive animals on the property
• Unstable, slippery, or unsafe ladder or footing conditions
• Extreme heat above 105°F or temperatures below 35°F
• Active lightning, high winds, haboob (dust storm), or severe weather in the area
• Evidence of active pest infestations (scorpions, wasps, rattlesnakes) near the work area
• Hostile, threatening, or abusive behavior directed at Company personnel

10.2 Partial Service. If service is stopped due to hazardous conditions beyond both parties' control (e.g., sudden weather), the Client will be charged only for the portion of work completed. The Company will return to complete the remaining work at no additional service call fee.

10.3 Right to Refuse. The Company reserves the right to decline future service to any Client who has demonstrated hostile behavior, made fraudulent damage claims, or has outstanding unpaid balances from prior services.

11 Privacy & Data Use

11.1 Information Collected. The Company collects Client contact information (name, phone number, email address, and service address) solely for the purpose of scheduling and fulfilling service appointments, sending appointment reminders and follow-up communications, and maintaining service records.

11.2 No Third-Party Sale. The Company does not sell, rent, or share Client personal information with third parties for marketing purposes. Client information may be shared with payment processors solely as required to process transactions.

11.3 Photography. The Company may photograph windows or property before and after service for quality assurance and portfolio purposes. Photographs will not include personally identifiable information. If the Client objects to photography, they must notify the Company in writing before or at the time of service.

11.4 Reviews & Testimonials. The Company may request Client reviews on Google or Facebook. Participation is entirely voluntary. Any testimonials shared publicly will not include personal contact information without the Client's explicit consent.

12 Disputes & Governing Law

12.1 Good-Faith Resolution. In the event of a dispute, both parties agree to first attempt resolution in good faith through direct communication. The Client agrees to contact the Company within 48 hours of a service concern before pursuing any formal dispute resolution process.

12.2 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of law principles.

12.3 Venue. Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Cochise County, Arizona. Both parties consent to the personal jurisdiction and venue of such courts.

12.4 Small Claims. Either party may bring qualifying claims in Cochise County Justice Court or Cochise County Superior Court's small claims division without the need for formal legal counsel. The current small claims limit in Arizona is $3,500.

12.5 Attorney's Fees. In any dispute arising from this Agreement, the prevailing party shall be entitled to recover reasonable attorney's fees and court costs as permitted by Arizona law.

13 Amendments & Updates

13.1 Right to Amend. The Company reserves the right to update or modify this Agreement at any time. Updated versions will be posted on the Company's website and will include a revised effective date.

13.2 Notice of Changes. For recurring service Clients, the Company will provide at least 30 days' advance notice of any material changes to this Agreement that affect pricing, cancellation terms, or liability provisions, via email or text message on file.

13.3 Continued Use. Continued scheduling or acceptance of services after the effective date of any amendment constitutes acceptance of the revised terms.

14 Entire Agreement & Severability

14.1 Entire Agreement. This Agreement, together with any written service quotes or commercial addenda provided to the Client, constitutes the entire agreement between the parties with respect to the subject matter herein and supersedes all prior communications, representations, or agreements, whether oral or written.

14.2 Severability. If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect.

14.3 Waiver. Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce the same provision in the future.

14.4 Independent Contractor. The Company and its technicians are independent contractors, not employees, agents, or partners of the Client. Nothing in this Agreement creates an employment, joint venture, or agency relationship between the parties.

15 Contact Information

Questions or concerns regarding this Agreement should be directed to: